Terms and Conditions
Terms and Conditions
According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
General Terms and Conditions of Dos Mundos s.r.o.
I. Basic provisions
These Business Terms and Conditions (hereinafter referred to as the GTC) regulate the relations between the buyer and the seller in the sale of goods through the online store www.dos-mundos.cz where on one side is the company Dos Mundos sro, IČ 021 59 287, DIČ CZ 021 59 287, se with its registered office at Žerotínova 59, 130 00 Prague 3, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert No. 21615, as the seller (hereinafter referred to as the “seller”) and on the other hand is the buyer and / or the customer who may to be a consumer (hereinafter referred to as the “buyer”) The buyer is obliged to get acquainted with the Business Conditions before ordering the goods.
Dos Mundos s.r.o. is a VAT payer.
Contact information
email: kava@dos-mundos.cz (we will answer your questions within 24 hours) tel .: +420 739 253 305 (Call price per minute according to standard operator rates)
Buyer
The buyer is aware that the purchase of products that are in the seller's business offer does not create any rights to use registered trademarks, trade names, company logos or patents of the seller or other companies, unless otherwise agreed in a specific case by a special contract.
At the beginning of the business relationship, the buyer hands over to the seller only his contact details, necessary for the smooth execution of the order, or the details that he wants to have stated on the purchase documents.
Legal relations between the seller and the consumer not expressly regulated by these Terms and Conditions are governed by the relevant provisions of Act. No. 40/1964 Coll., Civil Code, as well as related regulations.
The individual contract between the seller and the buyer is superior to the Business Conditions.
II. PURCHASE CONTRACT
The proposal for concluding the purchase contract is the Buyer's Order, the Purchase Contract is created at the moment of order confirmation. The seller will send this confirmation to the buyer by email to the specified email. Attached to this confirmation is the current wording of the GTC and the seller's complaint procedure. The resulting contract (including the agreed price) can be changed or canceled only by agreement of the parties or on legal grounds.
By concluding the purchase contract, the buyer confirms that he has read these Terms and Conditions. These business conditions are an integral part of the concluded contract.
Relationships and any disputes that may arise on the basis of the contract will be resolved exclusively in accordance with the applicable law of the Czech Republic and will be resolved by the courts of the Czech Republic.
The contract is concluded in the Czech language. If a translation of the text of the contract is created for the needs of the buyer, it applies that in the event of a dispute over the interpretation of terms, the interpretation of the contract in the Czech language applies.
The concluded contract is archived by the seller for a period of at least five years from its conclusion, but no longer than for the period according to the relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third non-participating parties. Information on the individual technical steps leading to the conclusion of the contract is evident from these terms and conditions, where this process is clearly described. The buyer has the opportunity to check and possibly correct the order before sending it. These GTC are available on the seller's website and thus their archiving and reproduction by the buyer is enabled.
An invoice is issued and attached to each item, which serves as a tax document and delivery note. The buyer takes over the goods in the manner specified in the electronic order.
The seller is the owner of the goods until its full payment by the buyer.
III. Prices
All prices are negotiable. There are always current and valid prices in the online e-shop. Prices are final, ie including VAT, or all other taxes and fees that the consumer must pay to obtain the goods, this does not apply to any shipping fees, etc.
IV. Ordering system
How to order
The buyer can order goods via electronic order at www.dos-mundos.cz (hereinafter referred to as "eshop") or by phone at +420 739 253 305, or via email kava@dos-mundos.cz. It is possible to order by electronic order and email 24 hours a day, 7 days a week, via the telephone line on working days from 9 am to 6 pm.
Order
By placing an order, the buyer confirms that he has read these Terms and Conditions and that he agrees with them.
The order is a draft purchase agreement. The purchase contract is created at the time of order confirmation. The buyer will receive the goods at the price valid at the time of ordering. The final price consists of the price of selected goods, postage and value added tax. The final price is always displayed before the order is completed. The validity of current prices is listed on the e-shop website.
The condition for the validity of the order is the provision of all the following information about the buyer: name and surname, telephone, email, delivery address, method of delivery, method of payment, contents of the basket. In the event that the buyer orders the goods by telephone, he will be asked to provide all the above information and an order confirmation will be sent to the email. For security reasons, it is not possible to select the payment card payment method for a telephone order. If the buyer prefers this method of payment, he will be advised to place an order on the e-shop.
Creating an account
To make an electronic order on the e-shop, the buyer can create his own account. After entering your own email and entering the password, it will list the mandatory identification data and you will not have to fill it in again for further orders. You will be able to change this information as well as the password at any time after logging in. If the buyer does not have an account on the e-shop, he can continue shopping as a guest.
Cancellation or change of the order by the seller
The seller reserves the right to cancel the order or part thereof before concluding the purchase contract if:
the goods are no longer produced,
the price of the supplier of the relevant goods has significantly increased.
In the event that this situation occurs, the seller undertakes to contact the buyer immediately in order to agree on further action.
In the case of special goods to order, or goods that are not in stock, the seller will confirm to the buyer in advance by phone / e-mail the price and the new delivery date. If the buyer does not agree with such a change, he will not confirm the order and it is not realized. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address.
The seller may also cancel the order if the buyer has chosen a non-cash transfer to a bank account as a method of payment for the order and this payment has not been made, ie the amount was not credited to the seller's bank account on the due date + 3 working days.
Cancellation or change of the order by the buyer
The buyer can cancel or change the already sent order until it is considered settled, ie there has been a shipment or personal collection of the ordered goods by the buyer. If the buyer wants to cancel the sent order, this can be done in the following ways:
by email to kava@dos-mundos.cz or
by phone at +420 731 421 002.
If the total price of the order decreases due to cancellation or change, the seller undertakes to contact the buyer immediately in order to agree on the method of refund. If the buyer wants to cancel the order after sending the goods, proceed according to point
V. Withdrawal from the contract
Upon delivery of the purchased goods, the seller undertakes to issue an invoice with all the necessary details of the accounting document.
The seller will prepare the goods in stock for dispatch no later than 3 working days after receipt of the electronic order, otherwise according to the specified delivery time of the required item.
In the case of payment by bank transfer, the seller is obliged to issue an invoice for the agreed amount and send it electronically to the buyer. Payment is due within 3 days of issuing the invoice and the goods are sent together with the original tax document upon receipt of this payment to the seller's account (if the goods are in stock, otherwise according to the specified delivery time of the item). In case of non-payment of this amount by the buyer at the due date (failure to credit the amount to the seller's account on the due date + 3 working days), the order will be automatically canceled.
If the delivery time for selected items is longer due to the exclusivity of the product, the seller will contact the buyer immediately.
The goods are delivered according to the method chosen by the buyer in the electronic order, the methods of delivery are:
personal collection
Shipping room
delivery by transport service PPL - Normal package
delivery by transport service PPL - Package with cash on delivery (possibility of payment in cash or by credit card upon receipt)
delivery by transport service 123kurýr
delivery to Zásilkovna
The place of delivery of goods is the delivery address specified by the buyer in the electronic order.
In case of choosing a personal collection, the price for postage is not charged.
The goods can be picked up in person at Korunní 31, Prague 2, 12000
Opening hours are published on www.dos-mundos.cz.
Personal collection can be made if you choose to pay in cash, pay via PayPal or pay by credit card. In the case of payment by bank transfer, the goods will be ready for personal collection only after confirmation of receipt of payment to the seller's account.
The goods will be delivered to the buyer to the delivery address specified in the electronic order.
In the event that the buyer is not found at the specified address, he will receive a notification of deposit of the consignment (the consignment will be deposited at the relevant branch of the carrier for a period of seven days). If he does not pick up the shipment within the given deadline, the shipment is returned to the seller. The seller charges the same amount of postage for re-delivery.
Delivery via this carrier usually takes 1-3 working days (from the dispatch of the ordered goods) according to the standard transport conditions.
The method of delivery is the same as in the case of the Business Package mentioned above, with the difference that the buyer pays the total invoiced amount to the carrier in cash upon receipt of the goods via cash on delivery.
The goods will be delivered to the buyer to the delivery address specified in the electronic order.
Delivery via this carrier usually takes 1-2 working days (from the dispatch of the ordered goods) according to the standard transport conditions.
When choosing this method of delivery, the buyer is obliged to state a telephone contact in the online order in order to confirm the date of delivery of the shipment by the selected carrier.
In the event that the buyer is not reached at the specified address within the agreed period, he will receive a notification of an alternative delivery date (next working day). In the event that the buyer is not found at the specified address even during the second attempt to deliver the shipment, the shipment is returned to the seller.
The method of delivery is the same as in the case of PPL's Normal Package described above, with the difference that the buyer pays the total invoiced amount to the carrier in cash or, newly, by credit card upon receipt of the goods via cash on delivery.
We do not charge packaging or other fees.
This price list is valid for the territory of the Czech Republic, for other countries the price of transport is according to the current price list of the carrier.
The buyer can choose the following methods of payment in the electronic order:
payment in cash or by card at personal collection
payment by bank transfer (delivery or personal collection based on crediting the price to the seller's account: 970 007/5500 (Raiffeisen bank)
cash on delivery upon delivery of the goods (the carrier receives cash from the customer, it is also possible to pay by credit card at the PPL carrier)
via GoPay
This method of payment is conditioned by choosing the method of delivery in the form of personal collection. Details of when and where it is possible to pick up the goods are given in Part IV. Ordering system.
When choosing this method, the buyer will be sent an electronic invoice to his email, on the basis of which the buyer will make a non-cash payment. The goods will be ready for personal collection or sent only after the total invoiced amount has been credited to the seller's account. In case of non-payment of this amount by the buyer at the due date (failure to credit the amount to the seller's account on the due date + 3 working days), the order will be automatically canceled.
Account number to which the buyer sends the payment: 970 007/5500 (Raiffeisen bank)
The buyer pays the total amount by cash on delivery if he has chosen ČP Business Package with COD or Normal PPL Package with COD as the delivery method. In this case, the buyer pays for the goods in cash or by credit card (PPL) upon receipt of the goods directly from the carrier.
GoPay is a service that you can use for purchased products on online stores using a PayPal customer account or Visa, MasterCard and AmericanExpress payment cards.
Important: You are on GoPay's secure website during the entire payment transaction. The company Dos Mundos s.r.o. has no access to credit card numbers under any circumstances. More about shopping security in the store www.dos-mundos.cz
If your bank does not confirm your card payment, it may be for the following reasons:
credit card information was not entered correctly
You do not have sufficient funds in your account or you have already reached the limit for online transactions
your card is not authorized for online transactions. In this case, it is necessary to contact your bank
In case of any problems with payment, contact us immediately.
The goods will be ready for personal collection or sent only after receiving confirmation of receipt of payment to the seller's account.
In accordance with § 53 of the Civil Code. No. 40/1964 Coll. the buyer has the right to withdraw from the contract without giving a reason within 14 days of receipt. Due to the nature of the goods offered on the e-shop, this option applies to coffee only if the packaging is returned to the seller undamaged, so it is guaranteed that the contents of the packaging could not come into contact with the air. If the buyer decides to withdraw within this period, the following conditions must be met:
Deliver the goods to the seller in person at the address: the address of the store or by post to the address: Dos Mundos, Korunní 31, Prague 2, 12000 will be given here soon. Do not send the goods sent by post cash on delivery. Goods sent by cash on delivery will not be accepted.
The buyer must provide proof of purchase of the returned goods.
Returned goods must be undamaged, complete, including accessories and all provided documents and any gifts received with the product. In case of returning damaged or incomplete goods, the purchase price will be refunded reduced by an adequate part.
In case of non-compliance with any of the above requirements, the seller has the right to refuse the returned goods or proportionally reduce the amount for which the goods will be taken back.
The possibility to withdraw from the contract does not apply to I) the supply of goods or services, the price of which depends on financial market fluctuations independently of the will of the seller, II) the supply of goods adjusted to the buyer's wishes, III) the supply of consumer goods and other goods consumed part of its value and cannot be returned to its original condition before purchase.
The seller undertakes to return the paid purchase price to the buyer no later than thirty days after the withdrawal to the bank account, which the buyer is obliged to open. If the buyer is no longer able to return the goods in their original condition, or their value has already been reduced (there has been partial consumption or wear and tear of the goods), the buyer is obliged to replace the missing value in cash according to § 458 para. 1 of the Civil Code. Notice - postage is not the subject of a complaint and the amount spent for it is non-refundable.
Complaints about a damaged package:
Check the shipment upon receipt, if it is damaged, take it over.
You can pick up a shipment with a damaged package from the driver, but you must enter the damage information into the driver's scanner (subject to reservation).
If you have taken over a consignment whose contents are damaged and the packaging did not show any signs of damage upon receipt, it is necessary to report the complaint to the email kava@dos-mundos.cz, within 4 calendar days from the delivery of the consignment. You will need photos of the shipment, contents, filling and packaging, including all labels on the shipment, and enclose a sales invoice.
Complaints are always resolved with couriers as the ordering party. The consignee of the consignment lodges his complaint with the consignor of the consignment.
VI. FINAL PROVISIONS
These Terms and Conditions are valid from 1 September 2013. The Seller reserves the right to change these Terms and Conditions, including prices for transport without prior notice.
Prepared in accordance with the Civil Code. No. 40/1964 Coll., Commercial Code. No. 513/1991 Coll., Act No. 101/2000 Coll., on Personal Data Protection and Act No. 634/1992 Coll., on Consumer Protection.